Frequently asked questions
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When will my order be delivered?
Orders are processed within 1–3 business days. Delivery typically takes 5–12 business days within Sweden and 7–21 business days for international orders, depending on your location and carrier. Delays may occur due to customs or high-volume periods. You’ll receive tracking information once your order ships.
Can I Return my product?
Yes, returns are accepted within 14 days of delivery, provided the item is unused, in its original packaging, and meets the conditions outlined in our Refund Policy. Return shipping costs are the customer’s responsibility.
I would like to speak with the customer service. How can I get in touch?
You can reach our support team by email at info@temopro.com or via our Contact Page. We aim to respond within 1–3 business days.
What can I do if my item (or part of it) is damaged?
Please contact us within 48 hours of delivery with photos of the damage. Once reviewed, we will provide instructions for replacement or return.
What if I paid too much?
If an overcharge occurs, the difference will be refunded automatically to your original payment method. If you believe there was an error, contact us at info@temopro.com with your order number.